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Delivery Information

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Delivery & Collection

 

Please note we offer several delivery and collection options at checkout (detailed below). If you’re unsure about anything or have a specific request, call 01909 318 618 or email info@curvastone.com. We’re a small family business—you’ll always deal with a real person, often one of the family.

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Collection (Click & Collect – Worksop)

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Most products can be collected from our Worksop store. Some specialist tiles or extra-long trims may be shipped directly from our partners and may not be available for same-day collection.

Address: CurvaStone, Unit 15, High Grounds Way, Worksop, S80 3AF
Bring your order confirmation and photo ID.

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Delivery Options (UK Mainland)

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Delivery timeframes are working days (Mon–Fri, excluding bank holidays). Prices shown at checkout.

  • Small Packages (under 1 kg)
    £5 — 1–2 working days

  • Large Packages (1–19 kg)
    £10 — 2–3 working days

  • Tile Trims (long ~2.4 m)
    £19 — 1–2 working days (sent direct from Genesis)

  • Heavy Packages / Pallets (20 kg+)
    £50 — 3–5 working days (tail-lift kerbside/nearest safe point). CurvaStone​

  • Geography: We currently deliver to UK mainland only. CurvaStone

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Dispatch & Tracking

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We’ll email confirmation when your order is booked with our carrier; tracking will follow where available. Timed/AM/PM services may be available at extra cost—please contact us before ordering. CurvaStone

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On the Day of Delivery (Please Read)

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  • Deliveries are to the kerbside/nearest accessible point; drivers are not required to enter your property. If access is restricted or unsafe, delivery may be to the nearest practical location. See details below. CurvaStone

  • If no one is available, or access/address details are incomplete, re-delivery charges may apply. CurvaStone

  • If a pallet needs extra handling (waiting time/additional staff), carriers may charge a supplement. CurvaStone

 

Damages, Shortages & Order Issues

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Please inspect on arrival and contact us by phone immediately if you intend to reject goods. Any issues must be reported within 5 working days of delivery. Keep items in original packaging until you’re happy. Do not fix tiles before inspection. CurvaStone

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Returns (Unopened, Change of Mind)

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Returns are accepted for unopened, full packs in resalable condition. A 20% restocking fee applies; return carriage is at the customer’s cost. Refunds are processed after inspection (typically within 30 days). Custom-made/bespoke items are non-returnable. CurvaStone

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Need Something Specific?

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Tight deadline? Site with difficult access? Give us a call—we’ll do our best to help with tailored options.

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Delivery information poster explaining the standards CurvaStone expects from it's deliveries

  • Please note that the delivery could be delayed by a day in unforeseen circumstances beyond our control. Please do not book any tradesmen till the product physically arrives.

  • Delivery is done through 3rd party couriers with tail-lift and manual pump truck they only offer Kerbside drop or the nearest access point on a hard surface.

  • Re-delivery charges apply if no one present at the address to sign. 

  • To avoid re-delivery charges, driver may leave it unsigned with prior contact.

  • If you find any breakages please do not sign for it. If you sign the courier won’t be responsible.

  • If you cannot physically check the product, please sign the POD as "damaged" and report any breakages within 24 hours with relevant photographs by email.

  • We send our pallets and packages fully checked and make sure no single product in a crate leaves the depot broken but please allow 10% for breakages, chips and corners in transport due to the nature of the product.

  • We don’t offer any refunds for breakages in the transit as they can be used for off-cuts. We are happy to replace the broken ones as long as you pay for the courier charges or collect it from our depot in Worksop.

  • Deliveries are made by 3rd party Hauliers/Couriers in a vehicle using a tail lift and manual pump truck on “Kerbside Drop Service only”. If your property has loose gravel chipping, Soft Ground or is on elevated surface and the pump truck is unable to pass it, the product will be left at the nearest suitable area. 

If you driveway is accessible by the wagon, the product may be offloaded onto your drive with your permission. This will be done solely on your agreement. Any other service offered is strictly between the customer and the Haulier and is not part of contract between our company and the customer.


Customers are required to be at the property for delivery on the nominated delivery days to sign for the products. It is highly recommended that you inspect the products on delivery by removing the plastic wrapping carefully, also the banding to check for any damages on receiving. Whilst every effort is taken to deliver goods in a perfect condition, it is unlikely that you may receive faulty/damaged product, please contact us immediately while the driver is still there in that case. 


It is buyer’s responsibility to inform any access problems before placing an order. If no one is at the property to sign for the delivery or the property is inaccessible, re-delivery charges will be applied. 

In the unlikely scenario should you wish to return your order we are happy to accept the return provided the product is in its original packaging and still in sold condition. The customer is responsible for arranging the return at their cost and ensuring that the product is packed appropriately for transit. We can only accept return of full packs. There will be a 20% restocking charge for returns. Transport costs will be deducted from the refund amount as it is a 3rd party service. If product is returned via our Haulier, the cost will still have to be paid by the customer. 

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